Assistant Manager in Training

Mike's Express Car Wash • Greendale, WI

57d • $22

About The Position

The Assistant Manager in Training works with the General Manager to lead and develop the Associates and Shift Managers at their location while providing an outstanding experience for all customers. Assistant Managers are expected to inspire their teams to ensure we execute the Mike's Purpose and deliver on our Team Member Promise while maximizing profitability. The Assistant Manager will be capable of running the location in the absence of the General Manager.

Requirements

• Two years of retail/service industry management experience or equivalent leadership experience is required.
• Must work all scheduled shifts
• Must work at least five days and 40 hours each week, including every other weekend. (Unless otherwise approved)
• Have the capabilities to close at least two nights each week.
• Have the capabilities to open one morning each week.
• Work a full schedule the week leading up to Christmas, Including December 24th, or December 26th
• Ability to transfer between stores within market
• Reasoning and Development: Ability to deal with practical problems and implement appropriate solutions.
• Mathematical Development: Ability to score an 80% on our Money Handling Skills Assessment without use of a calculator.
• Language Development: Ability to read product manuals and reports, workplace rules and procedures; using understandable English; Speak with poise and confidence and/or effectively deal with customers.

Responsibilities

• Execute the Mike's Purpose and deliver on our Team Member Promise. This includes being a "role model" for our associates' behavior and performance.
• Customer Satisfaction. Doing what it takes for all customers to leave satisfied. This includes maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages.
• Operations Management. Ensuring your location is always operating up to all Mike's Carwash standards and guidelines. Assisting the General Manager in accomplishing location goals. Managing detergent costs and inventory. Managing staffing through prompt completion of the hiring needs survey, scheduling, and timecard.
• Associate and Management Development. Serve as backup to the General Manager in the hiring process of new team members. Complete location orientation and training checklists as needed. Ongoing development of the entire team through active participation in one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, managers' certifications, and our discipline process. Participate in termination proceedings. Ensuring all open Manager checklists are completed by the scheduled end date.
• Property and Equipment Maintenance. Assisting your General Manager in the maintenance and repairs at your location. Completing OPEX checklists thoroughly and on time. Using the fix-it- book to track any repairs you are not capable of completing. Maintaining the cleanliness of all areas of the carwash, whether they are visible to the customer or not.
• Personal Development. You will participate in a structured management training program. You have a responsibility to pursue any skill or knowledge you do have not already mastered.
• Complying with all company policies and procedures.
• Completing all other duties as assigned.

Benefits

• Benefits from Day 1.
• We are proud to only promote from within for our top levels of management and focus on internal promotions for many other positions.
• Starting your management career with us today opens the door to many opportunities within a fast-growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed
• Number of Employees: 251-500 employees