Assistant Manager I - Branch

USALLIANCE Financial • Medford, MA

7h • $65,000 - $69,000

About The Position

The Assistant Branch Manager has the primary responsibility of managing the daily operations of the branch and provides direction of the branch in the absence of the Branch Manager. The ideal candidate will have thorough knowledge of products, services, policies, procedures, and the ability to make sound judgments while supporting member development within the community.

Requirements

• 3 years of financial service industry experience with a min. of 1.5 years in a supervisory or management role.
• Must be sales oriented.
• Strong interpersonal, leadership and supervisory skills.
• Ability to manage multiple tasks simultaneously.
• Strong organizational and planning skills.
• Ability to work collaboratively with colleagues across the organization.
• Ability to function in a fast-paced and changing environment with high cash handling volume.

Nice To Haves

• Bilingual fluent in both Spanish and English is preferred.
• bachelor's degree preferred.

Responsibilities

• Demonstrate knowledge of Credit Union products & services, policies, and procedures during member and employee interactions through all communication platforms, including direct contact and both in and outbound calls.
• Provide operational support to staff over the phone as well as in person and handle all member escalations within a timely manner.
• Supervise the daily management of branch operations and personnel.
• Maintain branch control systems and security.
• Provide on-going coaching, development, and peer mentoring to under-performing staff as well as new hire training when requested.
• Identify and communicate areas for continual improvement of business processes to support efficiency.
• Collaborate with management to ensure all sales & strategic goals assigned to the Member Services are met.
• Conduct business outreach to explore new business opportunities and to enhance existing partnerships.
• To achieve a prompt and high level of member services, assist and perform all branch functions as necessary.
• Assist other branches in providing coverage in the region. Performs duties in any branch office as needed.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• High Performance Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level