Assistant Manager - Guest Services
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. The Assistant Manager - Guest Services will be responsible for bringing the brand promise to life in guest service departments. This position serves as a guest advocate and key advisor to the Guest Services Manager, Senior Manager or General Manager and leads some or all of the aspects of operations of front desk, resort services call center, concierge, security, resort transportation and/or resort services functions. This role assists in the execution of operational strategies and priorities for the specific functions and direct reporting teams under remit. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience, transportation experience, problem resolution, and/or security experience.
