Assistant Manager, Guest Experience | Cielo Vista Mall Pop Up

Lululemon • El Paso, TX

288d • $23 - $31

About The Position

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to assigned store with reliable transportation methods.
• 1 year people management experience.
• 1 year leadership experience, including experience managing business operations.

Nice To Haves

• High school diploma, GED, or equivalent.
• Bachelor's degree or equivalent.
• 1 year retail or sales specific management experience.
• 1 year recruiting, hiring, or training employees.

Responsibilities

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
• Implement the Store Manager's People vision for the store and cascade to team members.
• Support Store Manager in hiring and building a strong and diverse team.
• Support ongoing learning and development of team members consistently and equitably.
• Lead performance management activities, including direct feedback and continuous check-ins.
• Address employee concerns or issues, including knowing when to partner with internal support.
• Lead an exceptional guest experience on the floor through assessing the level of guest connection.
• Provide retail floor leadership to team members, including making in-the-moment decisions.
• Resolve guest feedback and address emergent issues.
• Partner with other managers to review business data and metrics.
• Maintain strategic product presentation/visual merchandising.
• Open and close the store in accordance with the opening and closing procedures.
• Understand and adhere to people safety policies and procedures.
• Accountable for delegated aspects of controllable budget and labor hours.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED