Assistant Manager: Front Office-The Arrabelle (Vail, CO, US)
About The Position
We are looking for an Assistant Front Office Manager who with high energy and drive can work closely with the Front Office Manager to manage and lead all operational activities of the hotel's Front Office. Main focus will be all aspects of Bell, Valet and Shuttle and Manager on Duty Shifts. While providing the highest standards of courteous service with meeting and\or exceeding profit levels. Communicates effectively in writing and verbally to provide clear direction to team. Observes performance and encourages improvement. Interviews, hires, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff to ensure that the Arrabelle's high standards of quality are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/Resort. Spearheads customer service focus throughout the Front Office and participates in hotel quality forum focusing on continuous improvement.
Requirements
- Degree in hospitality or business related field
- Word, Excel, Outlook, Coupa, PeopleSoftHR
- Valid CO driver's license; Possesses a valid driver's license for type of vehicle driven.
- Minimum of 1 year management related experience.
- Previous supervisory or Management experience
- Ability to effectively communicate in English to guests, vendors and employees.
Nice To Haves
- Bilingual in Spanish preferred.
Responsibilities
- Be an authority in dealing with all individual guest issues as they occur and try to resolve the issues to a satisfactory outcome for the guest/Resort and updates guest history accordingly.
- Monitor room inventory on a daily basis to maximize revenue, prevent overbooking and ensure proper room availability and reservations.
- Ensure all communications are smoothly actioned and\or addressed in a timely manner.
- Ensures smooth operations at the Front Desk by supporting and leading the Guest Service Assistants
- Supports and guides team members of the front office as expectations are set by the Front Office Manager, Director of Rooms and General Manager.
- Maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
- Works closely with multiple departments on a daily basis to ensure guest issues are resolved.
- Inventory all tools and supplies needed and order as necessary.
- Proactively reviewing payroll to ensure no overtime unless approved and hours are entered correctly with TIPS reported.
- Perform weekly tasks such as creating, uploading and finalizing schedules, maintaining a review of occupancy on a daily basis to ensure schedule has been adjusted as needed.
- Attends Daily stand ups, Operations meetings, Rooms Meeting and Inventory Meetings as necessary.
- Maintain the teams good standings and ensure all Lift trainings and Glint surveys are completed in a timely manner.
- Ensuring good safety practices of employees and guests throughout the hotel, and proper emergency and safety procedures are followed.
- Assisting the team with any billing issues on guest's folio.
- Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
- Empowers associates to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures associates understand expectations and parameters.
- Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns
- Assist with finding or providing coverage on any shifts.
- Performs any additional tasks or projects as required.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Number of Employees
5,001-10,000 employees
