Assistant Manager - Front Office

Hilton-posted about 1 year ago

Full-time • Mid Level

Parsippany-Troy Hills, NJ

Accommodation

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The Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations at the hotel, focusing on delivering outstanding guest service and ensuring financial profitability. This role involves managing guest services, team performance, and operational standards to enhance the overall guest experience.

Assist in the management of all Front Office operations including guest service and registration, room inventory, and overall profitability.
Monitor and develop team member performance through supervision, counseling, evaluations, and recognition.
Recruit, interview, and train team members to ensure a high standard of service.
Monitor and assess service and satisfaction trends, addressing issues and implementing improvements.
Oversee the VIP guest process, ensuring smooth check-in/check-out for VIP reservations.
Assist with up-selling techniques to promote hotel services and maximize revenue.
Ensure team members are knowledgeable about hotel products, services, and local events.

Demonstrated experience in hospitality or hotel management, particularly in front office operations.
Strong leadership skills with the ability to motivate and develop team members.
Excellent customer service skills and a focus on guest satisfaction.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong communication skills, both verbal and written.

Experience with budgeting and forecasting in a hotel environment.
Knowledge of hotel management systems and software.
Previous experience in a supervisory role within the hospitality industry.

Competitive salary and benefits package.
Opportunities for career advancement within Hilton's global network.
Employee discounts on hotel stays and services.
Comprehensive health insurance options.

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