Scarlet Kitchen & Bar - Assistant Manager, Front of House Full-time
About The Position
The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals. Are you passionate about hospitality and ready to lead with energy, empathy, and excellence? We’re seeking an Front of House Assistant Food & Beverage Manager to help drive top-tier guest experiences, operational efficiency, and team success in a dynamic food and beverage setting. In this key leadership role, you’ll support the Food & Beverage Manager in overseeing the daily front-of-house operations while contributing to strategic initiatives that enhance guest satisfaction and team performance.
Requirements
- Associate's degree or equivalent, plus 6 months to 1 year of leadership experience in a quality restaurant or banquet setting
- Proficient in Microsoft Office (Word, Excel, Outlook) and tech-savvy with internet-based systems
- Clear, professional communication skills (written and verbal)
- Ability to think critically and remain calm under pressure
- Strong leadership instincts with a focus on building trust and team cohesion
- Comfortable interpreting and executing verbal and written instructions
- Attention to detail, a guest-first mindset, and a drive for continuous improvement
- Cultural awareness and the ability to connect with diverse teams and guests
Nice To Haves
- Prior supervisory experience in a fast-paced, high-quality hospitality venue
- Serve Safe or Food Manager Certificate (or willingness to obtain)
- Passion for service, team development, and creating memorable guest experiences
Responsibilities
- Collaborate with the Food & Beverage Manager to execute strategic goals including:
- Seasonal menu development
- FOH scheduling and labor planning
- POS system updates and optimizations
- Staff recruitment, hiring, onboarding, and training
- Lead and support servers, bartenders, and support staff to deliver exceptional service
- Set the tone through direct coaching, performance evaluations, and daily leadership
- Uphold and help implement policies, processes, and cleanliness standards
- Act as the acting manager in the absence of the F&B Manager
- Address and resolve guest service concerns with professionalism and care
- Participate in and lead operational improvement projects
- Champion a respectful, inclusive, and high-performing team culture
Benefits
- Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
