Assistant Manager- Free Clothing Program

St. Anthony Foundation•San Francisco, CA

19d

About The Position

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish. The Free Clothing Program (FCP) provides new and gently-used clothing to men, women, and children, at no cost. Through our regular services, we facilitate a shopping experience for guests in our boutique-style store. Guests can choose from our selection of casual wear, professional attire, warm weather clothes, and as available, linens, bags, hygiene products, and other accessories. The Assistant Manager, in partnership with the Manager, assists with the overall leadership of the program and is responsible for the successful operations of St. Anthony’s Free Clothing Program (FCP) in the areas of clothing receiving and processing, volunteer coordination, and donor engagement. As a steward of healing and social justice, you are expected to meet the following duties:

Requirements

Two years related experience, including experience managing volunteers.
BA or equivalent work or life experience. Experience working in social services preferred.
Excellent interpersonal, listening, oral, and written communication skills are required.
Ability to be polite, diplomatic, and firm. Can set limits and practice professional boundaries with guests, direct reports, and coworkers.
Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
Ability to work non-traditional hours and days (weekends, holidays occasionally).
Experience and/or familiarity interacting with people experiencing homelessness or living in poverty, as well as people with disabilities.
Strong supervisorial skills.
Ability to complete paperwork neatly and legibly.
Proficiency with computers and databases (MS Office, Excel, Salesforce preferred). Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
Ability to be punctual, reliable, cooperative, and stay team-oriented.
Experience with conflict de-escalation skills is preferred. Must complete Crisis Prevention training within 3 months of hire.
P.R./First Aid certification preferred. Must complete certification within 3 months of hire.
Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.
Valid California Driver's License and good driving record preferred.
Proficiency in a second language is strongly desired (Spanish, Mandarin, Tagalog, Cantonese).
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

Responsibilities

Directly supervise Free Clothing Program staff.
Lead the full performance management process for assigned staff including goal setting, ongoing coaching, and completion of formal evaluations in a timely manner.
Identify and support professional development opportunities for staff with Learning and Development.
Supervises Processing and Receiving team. Coordinates schedules, assigns work and projects as needed to ensure effective and quality daily clothing processing and receiving activities. Responsible for all administrative duties associated with supervision.
Train staff on standard operating procedures and facilitate regular team meetings and huddles to support effective operations, clear communication and a strong culture of workplace safety.
Set and reinforce expectations for professionalism and high-quality customer service, modeling and ensuring all staff treat guests with dignity and respect
Oversee and assist staff with accurate and timely reporting and documentation, including 86 reports, incident reports, 911/police reports, guest complaints, and follow-ups.
Responsible for interviewing, hiring, onboarding tasks in Ulti-Pro, training, and familiarizing new staff with St. Anthony Foundation (SAF) programs.
Responsible for communicating the policies and procedures of St. Anthony’s to staff.
Responsible for the implementation of policies and procedures for the department.
Communicate, implement, and ensure adherence to organizational and departmental policies and procedures.
Oversees work unit inventory.
Execute program purchasing, including major purchases such as emergency clothing and hygiene supplies, and manage inventory across all program spaces to ensure adequate supply and alignment with service needs.
Responsible for data entry into data management systems. Ensure that all data information is accurate and entered timely.
Ensure program policy and procedure documents are consistently maintained and up to date.
Provide for ongoing evaluation of work unit services and service delivery to ensure quality services and responsiveness to changing client needs and populations.
Provide information, recommendations, and assists in long range strategic planning for future services development and delivery.
Oversee the receiving of in-kind donations, including through onsite drop-offs, offsite pick-ups, coordination of donation drives. Maintains operating condition of physical space and equipment, including the FCP truck.
Implements ongoing processing activities with an eye for quality control, efficiency, product quantities, and other conditions. Regularly reviews performance of systems and makes improvements as necessary. Monitors inventory and manages resources prudently; donates surplus inventory to external partners as necessary.
Establishes and maintains positive relationships and communications with in-kind donors, including individual households, community groups, and private companies.
Manages volunteer engagement with FCP, including supervision of Volunteer Coordinator and screening, training, placement, supervision, scheduling, and exiting of volunteers. Implements and evaluates volunteer policies and procedures. Maintains accurate data relevant to the volunteer activity within department.
Serves as a representative of St. Anthony’s mission and values to volunteers, prospective volunteers, donors and other external audiences; effectively communicates St. Anthony’s identity as a Catholic and Franciscan organization.
Facilitates and maintains a safe, secure environment for staff, volunteers, donors, and program participants with respect to security, health, and safety hazards. Observes safety procedures and precautions. Aware of and assists in the identification and mitigation of workplace and job hazards.
Works closely with St. Anthony’s Volunteer Service department on all matters related to FCP’s volunteer program, including recruitment, scheduling, and overall alignment with St. Anthony’s mission and values
Consistently demonstrate integrity while working and representing St. Anthony’s.
Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.
Treat all guests, staff, and community members with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
Demonstrate cooperation with coworkers, management, and the community at large.
Support cross-departmental onboarding and education by orienting staff from other departments to Free Clothing Program operations, workflows, and service model to strengthen collaboration and role alignment.
Oversee work unit communication and information flows, responsible for updating LUCI and other St. Anthony communication platforms.