Assistant Manager, Fraud Operations

Bank of Montreal•Jacksonville, FL

19d•$51,800 - $95,900

About The Position

Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Helps determine business priorities and best sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations). Ensures alignment between stakeholders. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. May perform risk-based assessments of incidents/cases referred from others to determine the course of action. May oversee the preparation of reports, notifications and activity/case filings per guidelines and standards. Serves as a resource for others in resolving complex issues; communicating and interpreting risk monitoring and reporting requirements. Acts as the first point of contact in escalation of issues. May assist manager to coordinate, schedule and assign tasks. May be required to assist with leadership, onboarding, coaching, training and performance review. Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions. Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements. Documents actions and information found throughout the investigation to develop and maintain account/case files. Develops and maintains an understanding of the financial crime management processes, frameworks and techniques. Gathers and formats data into regular and ad-hoc reports, and dashboards. Analyzes data and information to provide insights and recommendations. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed.

Requirements

Typically, between 4 - 6 years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience.
Investigative or compliance related experience is required.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Nice To Haves

Knowledge of banking products, services, processes, and organization is an asset.
Technical proficiency gained through education and/or business experience.

Responsibilities

Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes.
Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures.
Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
Ensures alignment between stakeholders.
Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
May perform risk-based assessments of incidents/cases referred from others to determine the course of action.
May oversee the preparation of reports, notifications and activity/case filings per guidelines and standards.
Serves as a resource for others in resolving complex issues; communicating and interpreting risk monitoring and reporting requirements.
Acts as the first point of contact in escalation of issues.
May assist manager to coordinate, schedule and assign tasks.
May be required to assist with leadership, onboarding, coaching, training and performance review.
Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
Documents actions and information found throughout the investigation to develop and maintain account/case files.
Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Analyzes data and information to provide insights and recommendations.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.