Assistant Manager, Food & Beverage Madisons

OLD EDWARDS HOSPITALITY GROUP•Highlands, NC

1d•Onsite

About The Position

The Assistant Food & Beverage Manager supports the overall operation of Madison’s Food & Beverage outlets, ensuring exceptional guest experiences, operational excellence, and consistent adherence to service standards. This role plays a key part in daily service execution, staff leadership, financial accountability, and the ongoing development and innovation of the department. The Assistant Food & Beverage Manager will report to the Assistant Restaurant Operations Manager.

Requirements

Strong knowledge of food and beverage operations and service standards
Excellent communication and guest-relation skills
Ability to lead and collaborate within a large team environment
Proven ability to remain calm, objective, and solution-oriented under pressure

Nice To Haves

Degree in Hospitality Management, Business Management, or related field preferred
Prior supervisory or management experience in Food & Beverage preferred

Responsibilities

Support achievement of budgeted food, beverage, and labor cost targets
Oversee annual and quarterly inventory processes and ensure timely submission of budget requests
Complete and supervise payroll and tip distribution accurately and on schedule
Ensure proper purchasing, requisitioning, and inventory control procedures are followed
Oversee set-up and execution of all meal periods to ensure consistency and quality
Conduct detailed inspections of table settings, linens, china, glassware, silverware, and condiments
Remain present on the floor during service, engaging with guests and addressing concerns proactively
Respond efficiently to last-minute changes and service needs
Handle guest complaints professionally, resolving issues to the highest level of satisfaction
Schedule staff to maintain appropriate coverage and service levels
Manage staff training, onboarding, and ongoing development
Assist in the creation and maintenance of department training manuals and SOPs
Maintain composure and leadership presence in high-pressure service environments
Enforce hotel bar control policies in accordance with state and local regulations
Coordinate cleanliness and organization of dining rooms, public areas, kitchens, storage areas, and entrances
Support the development and maintenance of departmental control procedures
Liaise regularly with the Assistant Restaurant Operations Manager to ensure guest needs and operational priorities are met
Work closely with culinary, housekeeping, and other departments to ensure seamless service delivery