Assistant Manager, Food & Beverage Operations - Universal Kids Resort

Universal Orlando•Frisco, TX

About The Position

JOB SUMMARY: Responsible for revenue generation of multiple Food & Beverage locations offering mobile food dining ordering (MFDO) while maintaining high standards of operational efficiency, cleanliness, sanitation, training and Guest satisfaction. Manage labor and non-labor budgets. JOB RESPONSIBILITIES: Assist management with the consistent execution of Guest service and operational standards. Perform all operational duties related to the daily opening and closing of multiple locations to include but not limited to inventory, performing audits and completing the end-of-day process. Remain in strict accordance with the Department of Health and Beverage Laws and local regulations regarding food handling requirements. Oversee the daily operation of multiple Food & Beverage locations. Ensure labor goals, efficiencies, safety and quality standards are being met and addressed consistently. Effectively handle and properly report any incidents, Team Member/Guest issues and operational deficiencies. Plan for and efficiently execute events and requests made by other departments. Responsible for the development of Supervisors, including training, coaching, and mentoring. Establishes initiatives and ensures Supervisors are executing those initiatives to increase Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) according to plan/strategy. Along with the venue Supervisor, responsible for developing, coaching and counseling hourly Team Members. Enforce department policies and procedures, inclusive of training and safety, while working with the Manager to identify and develop new departmental policies and procedures. Ensure proper hiring and training programs are developed, implemented and maintained. Responsible for hiring decisions and training of staff. Responsible for providing department duty manager coverage for an assigned area and/or the park. Duties will include responding to escalated incidents and making the proper notifications including Sr. Leadership. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. Perform other duties as assigned. SUPERVISORY RESPONSIBILITY: Supervises a Non-Exempt team. ADDITIONAL INFORMATION: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. At times, this individual may cover an area with multiple venues depending on scheduling and business needs. This individual will manage daily labor budgets and is responsible for the safe, efficient and friendly operation of the venues daily as well as the safety of the Team Members who work at these venues. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement.

Requirements

Consistent attendance is a job requirement.
Certified Professional Foods Manager (CPFM) certification required.
3+ years of supervisory experience required; or equivalent combination of education and experience.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Responsible for revenue generation of multiple Food & Beverage locations offering mobile food dining ordering (MFDO) while maintaining high standards of operational efficiency, cleanliness, sanitation, training and Guest satisfaction.
Manage labor and non-labor budgets.
Assist management with the consistent execution of Guest service and operational standards.
Perform all operational duties related to the daily opening and closing of multiple locations to include but not limited to inventory, performing audits and completing the end-of-day process.
Remain in strict accordance with the Department of Health and Beverage Laws and local regulations regarding food handling requirements.
Oversee the daily operation of multiple Food & Beverage locations.
Ensure labor goals, efficiencies, safety and quality standards are being met and addressed consistently.
Effectively handle and properly report any incidents, Team Member/Guest issues and operational deficiencies.
Plan for and efficiently execute events and requests made by other departments.
Responsible for the development of Supervisors, including training, coaching, and mentoring.
Establishes initiatives and ensures Supervisors are executing those initiatives to increase Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) according to plan/strategy.
Along with the venue Supervisor, responsible for developing, coaching and counseling hourly Team Members.
Enforce department policies and procedures, inclusive of training and safety, while working with the Manager to identify and develop new departmental policies and procedures.
Ensure proper hiring and training programs are developed, implemented and maintained.
Responsible for hiring decisions and training of staff.
Responsible for providing department duty manager coverage for an assigned area and/or the park.
Duties will include responding to escalated incidents and making the proper notifications including Sr. Leadership.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Manage daily labor budgets and is responsible for the safe, efficient and friendly operation of the venues daily as well as the safety of the Team Members who work at these venues.