Assistant Manager, Escorted Tour Operations

Holland America Group•Anchorage, AK

47d•Onsite

About The Position

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. We’re looking for an amazing Assistant Manager, Escorted Tour Operations professional to fill this role, which is based in our Anchorage, AK office. You’ll be responsible for co-managing the Tour Director Program for HAP Alaska-Yukon. The ETO team supports multiple brands including Princess Cruises, Holland America Line and Seabourn. This role manages the field operations of the escorted tour product. Daily functions will be overseeing each tour definition’s itinerary, their changes, and tour director and supervisor performance. They will also be involved with developing multiple training curriculums, organizing guest satisfaction components for multiple brands, and hiring during the off-season. Must have familiarization with multiple IT Applications and is responsible for the strategic review of the operations to ensure all daily tasks are completed on schedule. Here’s a summary of what Holland America Line and Princess is looking for in its Assistant Manager, Escorted Tour Operations. Is this you? The Operational Asst. Manager, Escorted Tour Operations is responsible for overseeing the daily operations of escorted land tours. This role involves managing staff, coordinating schedules, ensuring compliance with safety regulations, and resolving challenges by partnering with other divisions. The ideal candidate will have strong leadership skills, excellent organizational abilities, and a thorough understanding of itinerary logistics.

Requirements

Bachelor’s degree in Transportation, Logistics, Business Administration, or a related field.
Valid driver’s license and clean driving record.
Be able to travel between the US and Canada multiple times.
Minimum of 3-5 years of experience of tourism experience.
Proven experience in staff supervision and team management.
Excellent organizational and problem-solving skills.
Proficiency in computer skills, especially Microsoft suite.
Must be legally authorized to work in the United States. Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Responsibilities

Provides supervision, training, mentoring, and coaching throughout the year for seasonal team members, providing Manager on Duty functions and responsibilities.
Organizes schedules, operational itineraries, reports, and variety of IT applications which are imperative for the success of the overall operation.
Executes annual recruiting efforts, interviewing and hiring of the large seasonal staff according to divisional need and company policy.
Provide operational feedback and work with other teams to make improvements.
Prepares annual training curriculum for seasonal team.