Assistant Manager, eCommerce

Tatcha•San Francisco, CA

3d•$70,000 - $80,000

About The Position

Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means “skin-mind same root”—an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health. We are looking for an Assistant Manager, eCommerce to join our dynamic, fast-paced team in San Francisco. In this role, you will be a critical member of the DTC team that will create exceptional eCommerce customer experiences. This role executes the monthly DTC commercial strategy by aligning cross-functional teams and managing coordination, site merchandising, content updates, and promotional execution. The ideal candidate will have eCommerce experience, be incredibly detail oriented and comfortable working and influencing cross-functionally.

Requirements

Experience in a direct-to-consumer business
Passion for ecommerce and how businesses operate
Highly organized, strong time-management skills and the ability to manage multiple competing priorities
Exceptional attention to detail
Data driven
Proactive problem solver who learns quickly, takes ownership, and has a strong bias for action
Excellent written and verbal communicator
Relationship-driven team player who enjoys partnering cross-functionally to get things done
Positive, adaptable, and action-oriented mindset
Enjoys working in a fast-paced environment
Bachelors degree or equivalent experience in Business, Marketing or a related field
2+ years of experience in Shopify Plus
HTML knowledge
Strong technical skills with both MS Office (specifically Excel and PowerPoint), G-suite applications, and Wrike/project management systems

Nice To Haves

1+ years experience in Klayvio and TikTok Shop

Responsibilities

Execute day-to-day site merchandising, including digital catalog management, category rankings, upsell/cross-sell strategies
Own site search program management, promotional setup, gifting experiences and content updates on Shopify
Own the Wrike intake system, managing and prioritizing e-commerce requests to ensure efficient cross-functional workflows.
Drive close ways of working with Creative and Marketing teams to support campaign execution, including creative briefs, asset approvals, timelines, and launch readiness.
Provide operational support for Klayvio and TikTok Shop channels
Gain familiarity with basic in-stock and sku sales reporting, drawing own conclusions to make site merch recommendations and inventory actions
Partner with Technology and Development teams to UAT new site functionality
Project-manage cross-functional e-commerce initiatives to deliver on time and to leadership expectations.