Assistant Manager, DOT Shuttle Operations

SP Plus • Buffalo, NY

4d • $45,000 - $55,000

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

• High School Graduate. Some college a plus.
• At least one year supervisory experience required (supervisory experience in the transportation and/or parking industry a plus).
• Prior supervisory experience managing a DOT-regulated shuttle operations preferred.
• Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more.
• A Medical Examiner’s Certificate (DOT Medical Card) is required.
• Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
• Intermediate computer skills utilizing Microsoft Office (Excel and Word)

Nice To Haves

• Knowledge of transportation (shuttle operations), DOT regulations, union contracts, and payroll strongly desired.
• Superior verbal and written communication skills
• Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.

Responsibilities

• Lead programs to improve client and customer satisfaction.
• Assist in the management of the day-to-day activities of the assigned locations.
• Supervise shuttle drivers, parkers and the monitoring of shuttle bus operations.
• Ensure appropriate customer interaction.
• Supervise the completion of all closing reports.
• Monitor and implement effective revenue control procedures.
• Perform other necessary functions as assigned.
• Assist with the daily data entry of the revenue reports.
• Compile and interpret reports on a daily basis for the operation of the facility.

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision,
• flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees