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Lead, guide and direct employees monitoring performance, providing coaching, counseling. Accountable for the management of an efficient, clean and safe operation. Responsible for, training and assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion. Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations. Communicate daily with drivers, dispatch, customers, and Sr. Management. Identify areas in need of improvement, develop and execute improvement plan. Supervise all assigned dispatchers, customer service representatives, dispatch supervisors and agent assigned to multiple locations. Observe and evaluate dispatch functions and coach dispatchers on needed improvements. Maintain an effective working relationship with other departments such as LTL Operations and Customer Care. Support customer relationship, oversee profit and cost controls. Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
