Assistant Manager, DA Operations

Samsung • Atlanta, GA

1d

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Work closely with the business to define, develop, and implement processes, procedures, and methods to improve the effectiveness of the business operations Support new builder site launch, including pre-walk, final mile coordination for delivery, installs and issue resolution Act as the primary internal and external escalation point for Builder Direct issues Manage final mile relationship and escalations Manage builder customer relationships nationwide Manage Builder Direct contact center to ensure timely and accurate responses [Position Objective] This position supports the day-to-day operations and escalations for the Builder Direct network, focused on our Multi-Family and Pro accounts. This position supports end to end operations, and works cross functionally with supply chain, outbound and reverse logistics, accounts payable, and service, as well as a third-party contact center. The goal of this position is to ensure a smooth delivery and installation process for Mill Creek Residential, and to build nationwide relationships, both with internal partners and external partners. The assistant manager will be expected to execute the operational duties to ensure our contact center and vendor operations are in alignment with Samsung’s approved operational goals. The assistant manager will also be expected to manage and resolve all escalations relating to the account, while adhering to Samsung’s policies and procedures. This position also supports process improvement, new SOP implementation, and ad hoc requests.

Requirements

• Hands-on experience with account management, sales operations, order & escalation management, final mile delivery and installation.
• Must be flexible and adaptable to Samsung’s fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities
• Sales-driven; and can perform root-cause analysis to quickly find and present resolutions
• Strong Proficiency with Microsoft Office – Excel & PPT
• Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams
• Must have the ability to meet deadlines in a fast-paced and demanding environment
• Ability to create and execute cross functional solutions to complex problems
• Regular, consistent and punctual attendance.
• Must be able to occasionally work nights and weekends
• Ability to work in ambiguous situations or with limited direction
• Attention to detail
• Stays up-to-date
• Can easily document a new process or problem
• Can collect and condense data into information that can be acted on
• Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs
• Building internal cross-functional relationships and partnerships
• Analytical approach to problem solving
• Proactive, solution – oriented mentality and approach
• Bachelor’s Degree
• Years of experience: 4+ years

Nice To Haves

• Some experience with Agile project/procedure management would be a HUGE BONUS!

Responsibilities

• Work closely with the business to define, develop, and implement processes, procedures, and methods to improve the effectiveness of the business operations
• Support new builder site launch, including pre-walk, final mile coordination for delivery, installs and issue resolution
• Act as the primary internal and external escalation point for Builder Direct issues
• Manage final mile relationship and escalations
• Manage builder customer relationships nationwide
• Manage Builder Direct contact center to ensure timely and accurate responses
• This position supports the day-to-day operations and escalations for the Builder Direct network, focused on our Multi-Family and Pro accounts
• This position supports end to end operations, and works cross functionally with supply chain, outbound and reverse logistics, accounts payable, and service, as well as a third-party contact center
• The goal of this position is to ensure a smooth delivery and installation process for Mill Creek Residential, and to build nationwide relationships, both with internal partners and external partners
• The assistant manager will be expected to execute the operational duties to ensure our contact center and vendor operations are in alignment with Samsung’s approved operational goals
• The assistant manager will also be expected to manage and resolve all escalations relating to the account, while adhering to Samsung’s policies and procedures
• This position also supports process improvement, new SOP implementation, and ad hoc requests

Benefits

• Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
• In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
• Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
• In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees