Assistant Manager Customer Experience

JCPenney • Taylor, MI

121d • $47,740 - $68,200

About The Position

As the Assistant Manager of Customer Experience, you will contribute to profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs to enhance the customer experience through driving performance standards.

Requirements

• Minimum of 2 years retail leadership experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Owns in-stock levels through merchandise replenishment activities.
• Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store.
• Models, coaches, and holds team accountable for outstanding customer service.
• Oversees the Manager on Duty program to ensure that associates are actively engaged, and customers are serviced appropriately.
• Supports Omnichannel initiatives to further drive sales and customer service.
• Owns the training and coaching on all Omnichannel initiatives and processes.
• Responsible for driving sales growth in Fine jewelry, Window & Mattress business by leading and engaging associates.
• Owns the planning and execution of special events within specialty businesses.
• Partners with store management team to source and hire store talent for hourly positions.
• Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues.
• Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligibility for eight paid holidays during the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree