Assistant Manager Continuing Care Operations

Kaiser Permanente • Tacoma, WA

406d

About The Position

The Assistant Manager of Continuing Care Operations is responsible for overseeing daily operations in the NHS care areas, ensuring quality patient care in sub-acute and long-term care environments. This role involves managing Case Management teams, collaborating with NHS providers, and supporting operational needs to enhance patient experience and care standards.

Requirements

• Minimum two (2) years of Case Management experience as a nurse in a subacute environment or hospital.
• Minimum one (1) year of experience as a charge nurse, lead, or supervisor in a clinical environment.
• Bachelor's degree in nursing.
• Registered Nurse License (Washington) required at hire OR Compact License.

Nice To Haves

• Two (2) years of experience as clinical lead or supervisor in a long-term care environment.
• Three (3) years of increasingly responsible operations experience as a supervisor or lead case manager.
• Knowledge of regulatory requirements, managed care, and healthcare delivery systems.

Responsibilities

• Manage daily operations of assigned members requiring sub-acute and long-term care within the continuing care department.
• Support coordination of workflow across the care continuum in partnership with NHS leadership.
• Collaborate with managers and CMLNs to align operations and implement interdisciplinary change initiatives.
• Ensure implementation of IQM and CCQM quality initiatives to support optimal care.
• Assure adequate staffing levels to meet patient needs in the post-acute environment.
• Train and support staff in delivering a consistent customer experience.
• Resolve service/care issues and patient complaints as they arise.
• Manage staff selection, training, development, performance management, and recognition.
• Support a culture of excellent service and communication to positively influence staff engagement.
• Assist with managing budgets for care management and identify innovative performance solutions.
• Establish processes to monitor compliance with operational standards and regulations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k retirement plan
• Paid time off
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree