Assistant Manager (Compliance and Regulatory Supervisor 2)

State of Oregon

2d•Hybrid

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. The Estate Administration Unit (EAU) and Personal Injury Liens Unit (PIL) are statewide recovery programs within OPAR that help protect Oregon’s public resources. EAU recovers assistance from the estates of deceased clients and provides guidance on related legal and probate matters. PIL recovers medical and cash assistance costs tied to accident-related injuries through filing and negotiating personal injury liens. Together, these units operate in a highly regulated environment and play a critical role in supporting DHS program integrity. Opportunity awaits! Join the team that protects the integrity of Oregon’s safety-net programs. The Office of Payment Accuracy and Recovery (OPAR) is seeking a dynamic, collaborative leader to serve as the Assistant Manager for the Estate Administration and Personal Injury Liens Units. This role directly supports Oregon’s commitment to responsible stewardship of public funds by guiding two high-impact statewide programs that recover nearly $50 million in resources each biennium. If you excel at leading diverse teams, navigating complex policy landscapes, and building strong partnerships across systems, this is your opportunity to make a measurable difference for Oregonians.

Requirements

A valid driver’s license and acceptable driving record are required for this position.
Four Years of lead work, supervision, or progressively related experience; OR one year of related experience and a bachelor’s degree in a related field.

Nice To Haves

Leadership & Supervisory Effectiveness: Ability to guide, support, and hold staff accountable while maintaining a positive, inclusive, and productive team environment.
Equity and Emotional Intelligence: Ability to understand diverse perspectives, respond with empathy, and ensure equitable treatment in all interactions and decisions.
Decision-Making, Workflow Management & Prioritization: Ability to organize work, balance competing demands, and make timely decisions to keep unit operations moving efficiently.
Interpretation & Application of Laws, Rules, and Policy: Ability to read, interpret, and apply complex requirements—core to EAU and PIL operations.
Communication, Collaboration & Partnership: Ability to communicate clearly, build strong relationships, and work effectively with staff, partners, and external interested parties.
Analytical Thinking & Problem-Solving: Experience evaluating complex situations, identifying issues, and developing effective solutions that support program integrity.
Conflict Resolution & Negotiation Skills: de-escalate difficult situations and negotiate fair, effective outcomes, especially in sensitive or high-stakes cases.

Responsibilities

The Assistant Manager for the Estate Administration Unit and Personal Injury Liens Unit provides daily leadership, supervision, and operational support for two statewide recovery programs within OPAR.
The position assigns work, guides staff performance, conducts reviews, and ensures consistent application of laws, rules, and policies.
They oversee unit workflows and data reporting, support strategic planning and continuous improvement efforts, and collaborate with internal and external partners—including field offices, DOJ, CCOs, and community organizations.
The Assistant Manager also resolves complex cases, recommends policy or process improvements, and ensures technical systems and procedures support effective program operations.