USA - Assistant Manager CLS Operations Hub (Husbandry)

ISS Group Holdings Limited • Houston, TX

1d • $65,000

About The Position

You Belong Here…Wherever in the World you find yourself. We celebrate our wins as one team of many great people! With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean . We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective – we connect the world and see the bigger picture. The Power of People – we rely on the strength of local agent knowledge and relationships. Progress – we adopt new thinking and push for positive change in our industry. We know what matters. We never stand still. We always reach for more. #WeAreInchcape Business Need / Purpose of Role: The Assistant Manager CLS Operations (Hub) is responsible for managing service delivery of the husbandry hub providing the support for global or regional customers in line with the company/department process and strategy. Oversees the operational activities of the defined Principal(s) accounts, assisting the Hub team, SVC performance, Stakeholder engagement and continuous improvement of the Service Center & Principals Accounts delivery specific to the hub location.

Requirements

• Foundational knowledge of Port Operations and Port Agency services.
• Knowledge of Shipping Documentation i.e., Bill of Lading (BOL)
• Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.
• Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven.
• Attention to detail with a high level of accuracy.
• Excellent customer service and communication skills, including strong verbal and listening skills.
• Must possess advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
• Bachelor’s degree in Maritime Administration, Business Administration or, or related field recognized equivalent from an accredited university preferred; equivalent experience maybe substituted for educational requirements.
• 2-4 years’ experience in general maritime industry with exposure to various commodities and vessel types utilized in the port of employment.
• Eligibility to work in the US.
• Incumbent is expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage.
• Once selected for employment, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment and be maintained for the duration of employment.

Nice To Haves

• Preferably with experience in Port Agency (shipping services) with exposure to various commodities and vessel types utilized in the port of assignment.
• Industry experience: logistics and professional services (preferably around ports / shipping; desired)
• Experience working within a complex multi-national, multi- cultural organization; desired.
• Expertise in international, federal, state and/or local laws, rules and regulations for operations and security (USA & IMO).
• Experience working within pre-defined processes and procedures – delivering work in accordance with SLA’s (Service Level Agreements).
• Transitioning military personnel and veterans are encouraged to apply.

Responsibilities

• Operational coordination
• Understand customer requirements of services and communicate the requirements to the Local Port agents and the service delivery centre in as per Standard Operating Procedures (SOP)
• Ensure and manage full utilisation of the operating (ERP) IT system(s) and tools available by all the relevant stakeholder’s usage, including but limited too, port calls management
• Coordinate daily operational requirements of assigned customers ensuring service delivery by the port agent and the service delivery centre
• Oversee and manage the day-to-day service delivery of the Hub Principal team to ensure all procedures are competently executed
• Manage and monitor principal requests, reporting, procedures and policies, working instructions and principal contractual requirements
• Principle and stakeholder engagement, follow-up, relationship development and management
• Assist with the onboarding and implementation of new or existing Hub Principals into the business
• Drive continual improvement of processes and service delivery with assistance of the Hub service centre
• Assist in managing issues of Local port agents in the region
• Quality Management
• Ensures service delivery standard failures by Service Centre, team, individual or LPA are escalated and reported for followed up with the relevant stakeholder
• Ensures compliance with the principal requests, procedures and policies, working instructions and contractual requirements
• Adhere to and assist in ensuring the Service Centre staff are compliant with all ISS processes, procedures, instructions and policies
• Assist in maintaining and regularly review Inchcape and principle specific, (including but not limited too) Databases, Manuals, SOPs, PWI, KPIs, reporting requirements
• Monitor and evaluate LPA's performance - when required plan, implement, and deliver improvements

Benefits

• Generous time off and paid holidays
• Three weeks’ vacation (immediately upon date of hire), 10 days Personal/Sick time, 12 paid holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
• Career growth and opportunities for promotions. We develop and hire from within!
• Compensation range is $65,000 and up depending upon experience. You may also be eligible for bonuses and other benefits.
• Plus, much more!
• We have you covered for anything life could throw your way.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level