Assistant Manager, Claims Support Center

Hagerty

20h•Remote

About The Position

As an Assistant Manager of Claims, you must be able to engage and motivate a team of adjusters in a very fast-paced, high-volume environment to deliver excellent results and superior customer service. You are also responsible for fostering an atmosphere of accountability, coaching, and preparing members of your team to take on roles with additional responsibility, as well as performance management. This position also requires collaboration with other Assistant Managers across the department. This person works well under minimal supervision using company best practices and takes ownership of their team’s performance and their personal brand. Ready to get in the driver’s seat? Join us!

Requirements

Detail oriented with a high level of accuracy
Data and results driven
Excellent verbal and written communication skills
Knowledgeable in insurance products and expertise
Exercise decisiveness and execution within your authority
Must have ability to work individually and as a team
Ability to maintain confidential information
Strong problem-solving skills
Strong time management and organizational ability
Possess a keen interest in self-development
Be reliable, accountable, and trustworthy
Able to stay motivated and positive within a high production role
Demonstrate proficiencies with computer software & multitasking
Must be licensed and bondable
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.

Responsibilities

Use the data available to coach to quality and consistent production within the team
Deliver industry leading customer service and phone availability
Provide feedback on the handling of claims and workflow
Complete supplemental audits for your team
Answer questions and provide technical guidance
Promptly address any performance issues
Assist with our catastrophic response plan
Manage a personal workflow timely
Create positive team morale and engagement
Use your growth mindset to drive continuous improvement
Be creative to help solve problems and share ideas
Collaborate with others on the management team
Write and/or review and approve coverage letters
Review/approve reserves and payments in a timely manner
Must be able to put in extra time if/as needed
Triage and resolve escalated matters
Conduct staff meetings
Set performance objectives and goals
Monitor and report out on metrics
Work together to create development plans for your direct reports
Lead or assist with department initiatives
Interview & hire new adjusters
Address any personnel matters
Handle general administrative tasks related to management of a team