Assistant Manager CityWalk Entertainment

NBCUniversal•Universal City, CA

2d•$70,000 - $80,000

About The Position

Summary: The Assistant Manager, CityWalk Entertainment, is responsible for the oversight and daily management of the CityWalk Entertainment Department, with a primary focus on atmosphere sound and programming across CityWalk. This role includes full and shared responsibility for the scheduling, programming, and operations of the 5 Towers stage, dependent on the type of event scheduled, encompassing both front-of-house and back-of-house functions. In addition to managing auditions and the selection process for the Street Performer and Seasonal Event Series programming. Responsibilities include the execution and upkeep of all photo opportunities, as well as the management of media content for AMC, industry collateral across the Hub, Parking structure vestibules, and CityWalk common area spaces. The Assistant Manager ensures operational excellence by managing departmental finances, maintaining process documentation, and resolving operational challenges. This includes addressing guest concerns, vendor coordination, and team member support including discipline. The Assistant Manager collaborates with CityWalk partners to lead and uphold the culture, coordinate projects, and maintain product quality. They ensure consistent enforcement of policies and procedures and promote a positive experience for both guests and team members by maintaining optimal performance across all entertainment areas on CityWalk and the Owned and Operated venues on CityWalk. While the primary focus is on daily operations, the role also includes responsibilities in project management, event execution, and short- to mid-range planning.

Requirements

High school education required.
Minimum 3 years of leadership experience in entertainment, theme park or theatrical audio visual.
Able to work outdoors in varying weather conditions, stand for extended periods of time and walk to multiple venues throughout the day.
Able be to reach, stoop, kneel, crouch, crawl and move or lift up to 45lbs
Work weekends, holidays and nights is required, as the business demands.
Must be able to maximize resources.

Nice To Haves

College degree preferred or equivalent work experiences.
Excellent written and verbal communication
Strong interpersonal, analytical and project management skills
Thorough knowledge of MS Excel, Word, PowerPoint and use of CoPilot
Demonstrated ability to work independently under pressure
Ability to multi-task and be flexible is essential

Responsibilities

Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees. Partner closely with your department counterparts (Assistant Managers of Citywalk Operations, CityWalk Services, CityWalk Technical Services and CityWalk Food) to lead and support the overall CityWalk initiatives.
Oversee and manage both labor and non-labor budgets, including reporting variance explanations. Work with appropriate peers and partners, such as Finance to adjust and reclass charge codes, based upon operational requirements. Assist in planning and developing operating budget and capital expenditures for following fiscal year. Follow all company procedures for using purchase orders, purchase cards and submitting invoices and receipts.
Oversee the daily operation of CityWalk Entertainment, including managing staff and process/procedures and providing necessary support for the operations and its partners. This includes resolving operational and/or technical issues within the activation, event, venue or area, as well as handling all employee and/or guest situations. Maintain and oversee daily operations and staffing requirements at the venue/area in accordance with budget parameters and CityWalk Operating hours.
The Assistant Manager of CityWalk Entertainment is responsible for assigning and delegating projects and duties to supervisors and coordinators as a means of development and growth. Also, for the ongoing development of the department and improvement of processes and documentation. Ensure that employee schedules are accurate and up to date. That Time Keeper is verified and accurate.
Maintain the operational efficiency and effectiveness of the CityWalk Entertainment areas of responsibility. Ensure all elements and equipment operate properly and that all equipment is accounted for regularly. Request repair through the Maximo system and replace any equipment necessary for the team to properly do their jobs (radios, earpieces, laptops etc.) as the budget allows.
Provide direction, development and support to supervisors and coordinators. Communicate feedback and address all performance issues, providing recognition, coaching and/or discipline when appropriate and completing employee evaluations annually. Assist in hiring, training and development of staff.
Responsible for ensuring annual compliance training for the entire CityWalk Entertainment team is updated and completed in accordance with annual plan and deadlines. Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Develop and implement safety standards to reduce and prevent Injury & Illness cases. Investigate and close out all injury and illness report within 72 hours of notification. Ensure Housekeeping Inspections are completed as applicable.
Keep track of vendor contact information and forge/maintain positive, collaborative relationships with internal and external partners, including appropriate payment for work performed.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume