Assistant Manager, Chattahoochee River - Roswell

Nantahala Outdoor Center•Atlanta, GA

About The Position

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation. The Assistant River Manager is responsible for being a leader both on and off the water and an ambassador of the NOC to employees, our partners, competitors, and the general public. The Assistant River Manager is expected to provide positive guest interactions/experiences and to take all precautions and handle trainings to keep our guest and guides prepared for all situations on the river with The National Park Service and be a key communicator and handle administrative/logistic duties for the river operation including planning, staff management, hiring, culture, training, and many other functions described in detail below. This job has a commitment of March to the end of October each year.

Requirements

Have a high school diploma or GED
Be available to work from Memorial Day through Labor Day including ALL weekends and holidays throughout the season.

Nice To Haves

A strong set of social skills and an assertive personality that can effectively be used to deal with, manage and mediate Guides, Guests, other departments and companies and any person who impacts or interacts with the Chattahoochee operations
A high level of whitewater experience and expertise is required. Additional river rescue training certifications are advantageous.
Previous experience as a NOC Guide and trip leader is preferred.
Licenses and certification required by statute or regulation: The Assistant River Manager should possess or be prepared and able to obtain; WFA/WFR and CPR certification or a higher level of first aid/CPR training.
Strong orientation/ability to provide guest service.

Responsibilities

Work with the Chattahoochee River Manager to set the long-term planning and vision for the river operation.
Acting as Manager on Duty (logistics, scheduling, guest service, troubleshooting, and problem solving).
Work with the Roswell Chattahoochee River manager with the help of head guides to hire and schedule guides and drivers.
Work with retail and Hooch management team to oversee retail functions.
Approve timecards on a weekly basis.
Develop and oversee the training process for the team, including Head Guides, and Guides.
Oversee the process of assigning guides to job roles for each shift.
Make necessary adjustments to trip times and trip maximums as well as open or close trips in accordance with resource availability and booking needs, to ensure adequate resources for bookings daily, weekly and throughout the season.
Develop and maintain key relationships with all governing and permitting agencies as well as local connections relevant to the Chattahoochee river operations.
Drive shuttles and move equipment as needed.
With other administrative duties as assigned.
Create and manage to a level of standards to ensure NOC Guests continue to expect the highest quality service and professionalism throughout their experience.
Ensure all precautions and protocols are considered when evaluating any operational or on-water issues to satisfy the NOC standard of safe, fun and efficient trips for both Guests and Guides.
Ensure all NOC guests are treated with patience and understanding, while upholding and abiding by NOC and NPS policies.
Clearly communicate with Guides, other NOC departments and individuals both internally and externally to provide efficient daily operations and a productive culture amongst staff.
Communicate via email in an appropriate and timely manner.
Clearly communicate with support departments via email or phone as needed.
Identify the resource needs for the river.
Communicate and work closely with River Managers to ensure that availability and resources are adjusted appropriately to optimize profitability.
Supervise and manage the Head Guides, Guides, and Drivers.
Supervise and oversee the point of sale(s).
Ensure comprehensive staff training of trip offerings and their ability to promote them.
Manage and maintain a healthy community for Guides while at work.
Maintain a safe, clean, fun, and healthy operating and guest-service environment.
Delegate and oversee upkeep efforts, including but not limited to inspections, and Winterization prior to off-season.
Conduct routine repairs and/or coordinate appointments with contractors and River Manager as needed.