Assistant Captain - The Country Life

Kitchen Kettle Foods•Leacock Township, PA

6d•$18•Onsite

About The Position

This role is ideal for someone with retail leadership experience who enjoys leading a team, building strong relationships, and creating a welcoming home décor environment. The position is highly active and guest-focused, requiring you to be on your feet for your entire shift and to meet all physical requirements outlined in the job description. If you thrive on guest interaction, hands-on teamwork, and minimal office work, this is the role for you. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

Requirements

High level of confidentiality and ethical conduct
Communication / guest focus
Problem solving skills
Diversity and inclusion
Results driven
Attention to detail
Stress management / composure
Strong organizational skills and coachability
Computer skills: Microsoft Excel, Outlook, and Word
Ability to adapt to a changing environment
Design, color, and texture skills

Responsibilities

Accurately handle all monetary transactions; open/close registers and reconcile cash.
Proficiently use the POS system and custom furniture processes.
Train and support team members on POS, product lines, and guest service.
Open, close, and maintain Country Life standards, including cleanliness and organization of sales floor, cash wrap, back stock, and storage areas.
Maintain expert knowledge of all Country Life product lines, including custom furniture, to assist guests and train team members.
Support team member onboarding, coaching, development, and disciplinary conversations with the Captain.
Ensure guest satisfaction by greeting guests, sharing product knowledge, resolving issues with Leap and World Class Service, gathering feedback, and providing Village/local attraction information.
Update operational logs (Special Orders, Cleaning, Opening/Closing, First Aid, etc.) and complete and distribute the Daily Report.
Help plan and recommend periodic Country Life shop parties and ensure team readiness for guest service.
Collaborate with other retail Captains and Assistants to support a total retail approach within the Village.
Perform other related duties as assigned.