Assistant Manager, Behavioral Health - Child Team

Kaiser Permanente • San Jose, CA

92d

About The Position

The position involves training a team to conduct assessments and provide diagnoses, supervising team members, and providing feedback. The role includes helping the team communicate to share results, discuss treatment plans, and provide resources. The supervisor monitors the team's assessment of urgent, high-risk clinical situations and leads the team to advocate for members/patients, address care issues, implement feedback, and investigate complaint resolutions. The supervisor also provides training and resources to ensure a high-quality care experience, reviews and confirms the team's referrals to appropriate services, and reviews information shared with providers. Additionally, the supervisor monitors the team's quality and effectiveness in executing programs, recommends adjustments, trains the team on systems and processes, and encourages them to identify areas of improvement for programs while managing provider schedules. The role requires training the team on guidelines, regulatory policies, standards, and procedures, consulting with Compliance when necessary, and ensuring team members complete documentation, records, and reports according to regulations.

Requirements

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Minimum two (2) years of experience in treatment planning.
• Masters degree in Psychology, Counseling, Social Work or related field.
• Minimum two (2) years of experience in behavioral health or other relevant healthcare field.
• National Provider Identifier required at hire.

Responsibilities

• Recommends developmental opportunities for others and builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback; provides team members with feedback; mentors and coaches to drive performance improvement.
• Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations.
• Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices, and processes.
• Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration.
• Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed.
• Aligns team efforts and standards, measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate.
• Develops work plans to meet business priorities and deadlines; coordinates, obtains, and distributes resources.
• Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Maintains effective client care by leading the team to advocate for members/patients, address care issues, implement feedback, and investigate member/patient complaint resolutions.
• Leads compliant services by training the team on organizational, state, and federal guidelines as well as regulatory policies, standards, and procedures to ensure compliance.
• Ensures high quality counseling services by supervising team members during psychological/behavioral interventions and providing feedback.
• Leads patient evaluations and diagnoses by training the team to conduct member/patient assessments and mental health evaluations.
• Leads program development and management by monitoring the team's quality and effectiveness in executing therapy programs and recommending adjustments.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Master's degree