Assistant Manager, Behavioral Health - Adult Team

Kaiser Permanente • San Jose, CA

94d

About The Position

The position involves training a team to conduct assessments and provide diagnoses, supervising team members, and providing feedback. The role includes helping the team communicate to share results, discuss treatment plans, and provide resources. The supervisor monitors the team's assessment of urgent, high-risk clinical situations and leads the team to advocate for members/patients, address care issues, implement feedback, and investigate complaint resolutions. The supervisor also provides training and resources to ensure a high-quality care experience, reviews and confirms the team's referrals to appropriate services, and monitors the quality and effectiveness of programs, recommending adjustments as necessary. Additionally, the supervisor trains the team on guidelines, regulatory policies, standards, and procedures, ensuring compliance and proper documentation.

Requirements

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Minimum two (2) years of experience in treatment planning.
• Master's degree in Psychology, Counseling, Social Work or related field.
• Minimum two (2) years of experience in behavioral health or other relevant healthcare field.
• National Provider Identifier required at hire.

Responsibilities

• Train team to conduct assessments and provide diagnoses.
• Supervise team members and provide feedback.
• Help team communicate to share results and discuss treatment plans.
• Monitor assessment of urgent, high-risk clinical situations.
• Lead team to advocate for members/patients and address care issues.
• Implement feedback and investigate complaint resolutions.
• Provide training and resources to ensure high-quality care experience.
• Review and confirm team referrals to appropriate services.
• Monitor team's quality and effectiveness in executing programs.
• Recommend adjustments to improve service impact.
• Train team on systems and processes.
• Encourage team to identify areas of improvement.
• Manage provider schedules.
• Train team on regulatory policies and procedures.
• Ensure team completes documentation according to regulations.

What This Job Offers

• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Master's degree