Assistant Manager, Behavioral Health Adult and Child Team

Kaiser Permanente • Modesto, CA

79d

About The Position

The position involves training a team to conduct assessments and provide diagnoses, supervising team members, and providing feedback. The role includes helping the team communicate to share results, discuss treatment plans, and provide resources. The supervisor monitors the team's assessment of urgent, high-risk clinical situations and leads the team to advocate for members/patients, address care issues, implement feedback, and investigate complaint resolutions. The supervisor also provides training and resources to ensure a high-quality care experience, reviews and confirms the team's referrals to appropriate services, and monitors the quality and effectiveness of the team's execution of programs, recommending adjustments as necessary. Additionally, the supervisor trains the team on guidelines, regulatory policies, standards, and procedures, ensuring compliance and proper documentation.

Requirements

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Minimum two (2) years of experience in treatment planning.
• Masters degree in Psychology, Counseling, Social Work or related field.
• Minimum two (2) years of experience in behavioral health or other relevant healthcare field.
• National Provider Identifier required at hire.

Responsibilities

• Recommends developmental opportunities for others and builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback, provides team members with feedback, and mentors and coaches to drive performance improvement.
• Pursues professional growth and provides training and development to talent for growth opportunities.
• Supports execution of performance management guidelines and expectations.
• Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices, and processes.
• Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration.
• Delegates tasks and decisions as appropriate and provides appropriate support, guidance, and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments.
• Ensures all policies and procedures are followed.
• Aligns team efforts and standards, measures progress in achieving results, and resolves escalated issues as appropriate.
• Develops work plans to meet business priorities and deadlines, coordinates, obtains, and distributes resources.
• Removes obstacles that impact performance and identifies improvement opportunities.
• Leads team to advocate for members/patients and address care issues.
• Provides training and resources to team regarding member/patient care experience.
• Reviews and confirms the team's referral of members/patients to appropriate services.
• Trains team on organizational, state, and federal guidelines as well as regulatory policies.
• Supervises team members during psychological/behavioral interventions and provides feedback.
• Monitors assessment of urgent, high-risk clinical situations and ensures appropriate interventions.
• Trains team to conduct member/patient assessments and mental health evaluations.
• Monitors the team's quality and effectiveness in executing therapy programs and recommends adjustments.
• Maintains and manages provider schedules and templates.

What This Job Offers

• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Master's degree