Assistant Manager - Asset Protection - Walnut Creek

Nordstrom•Walnut Creek, CA

About The Position

The ideal Assistant Asset Protection Manager takes ownership and initiative, is skilled in time management, and can maintain confidentiality and high ethical standards. A day in the life… · Work with the Asset Protection Leadership to ensure complete building security and safety · Respond to and report all store security and emergency situations, for example, administer first aid, escort hostile individuals from the store, help lost children, etc. · Partner with the Asset Protection Manager to assist employees with safety incidents and participate in the store Emergency Response team, when necessary · Observe customer behavior for indicators of both internal and external theft, for example, fraudulent check or credit card activity, shoplifting, etc. · Assist in coaching Asset Protection employees to ensure they meet performance standards and expectations · Review and approve all reports to ensure that Loss Prevention incidents and cases are reported properly and document the review of detention room videotapes You own this if you have… · Proven success in investigative, asset protection and security procedures · The ability to develop and maintain productive relationships with other employees and leaders · Strong organizational, delegation and follow-through skills · The ability to manage competing priorities in a fast-paced environment · Computer proficiency, including use of monitoring and surveillance technologies · A comprehensive understanding of both APIS and XBR (preferred)

Requirements

Proven success in investigative, asset protection and security procedures
The ability to develop and maintain productive relationships with other employees and leaders
Strong organizational, delegation and follow-through skills
The ability to manage competing priorities in a fast-paced environment
Computer proficiency, including use of monitoring and surveillance technologies

Nice To Haves

A comprehensive understanding of both APIS and XBR (preferred)

Responsibilities

Work with the Asset Protection Leadership to ensure complete building security and safety
Respond to and report all store security and emergency situations, for example, administer first aid, escort hostile individuals from the store, help lost children, etc.
Partner with the Asset Protection Manager to assist employees with safety incidents and participate in the store Emergency Response team, when necessary
Observe customer behavior for indicators of both internal and external theft, for example, fraudulent check or credit card activity, shoplifting, etc.
Assist in coaching Asset Protection employees to ensure they meet performance standards and expectations
Review and approve all reports to ensure that Loss Prevention incidents and cases are reported properly and document the review of detention room videotapes