Assistant Manager, Aquatics

Exos•Minneapolis, MN

1d•$32 - $33

About The Position

We are seeking an experienced and dedicated Assistant Manager, Aquatics to help lead our aquatics programs, ensuring safety, efficiency, and exceptional service for all members. In this role, you’ll assist in managing staff, enhancing program operations, and fostering a positive and welcoming aquatic environment.

Requirements

At least 2 years of experience in aquatics, with 1 year in a supervisory role.
Strong knowledge of teaching progressions for both children and adults.
Current Red Cross certifications, including AED, CPR, First Aid, Coaches Water Safety, and Lifeguard Instructor.
Superior communication skills with the ability to relate to diverse populations.
High attention to detail and accuracy in administrative tasks.
Enthusiastic, responsible, and team-oriented with a passion for delivering excellent customer service.

Responsibilities

Recruit, interview, hire, train, and supervise Lifeguards, Swim Instructors, and Aquatics Service Desk Staff.
Conduct new staff orientation, ongoing training sessions, and performance reviews.
Act as the Pool Manager on Duty in the absence of the Aquatics Manager.
Develop and maintain schedules for Lifeguards, Swim Instructors, and Service Desk Staff, including coverage for special events.
Support Aquatics Desk staff in organizing administrative processes and delivering exceptional customer service.
Communicate schedule changes, pool temperature updates, and other key information to members and staff.
Focus on customer satisfaction by addressing and resolving member issues, complaints, and concerns promptly.
Ensure the overall efficiency of aquatics programs and recommend improvements to enhance member experiences.
Perform other duties as assigned to support the smooth operation of the aquatics programs.