Assistant Manager - Airport Lounge (SAN)

Hyde Park Hospitality • San Diego, CA

30d • $75,000 - $80,000 • Onsite

About The Position

The Airport Lounge Assistant Manager is a hands-on manager role and will be very active in daily service operations at the premium lounge, by Airport Dimensions supporting the Sapphire Lounge by The Club located in the San Diego International Airport. The Assistant Manager will have responsibility for daily operations and service staff including concierges, guest service attendants, food and beverage runners, and appearance care (custodial staff) in a private club. The Assistant Manager needs to have a strong eye for detail, provide overall excellent service standards and lead the team. They will report directly to the General Manager/Assistant General Manager and can be asked to assist with duties that fall under the General Manager. This is a seven-day operation; candidates must be available to work weekends and holidays when needed.

Requirements

• Management experience in fine dining, hotel, or other upscale hospitality venue of 1 – 3 years
• Demonstrated leadership abilities with creating and growing a successful team
• Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of guest service
• Excellent communication and presentation skills with a range of audience including front line employees, clients, and corporate management
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
• Excellent communication and computer skills are needed, including knowledge of MS Office products
• Ability to follow all lawful safety, health, and liquor rules and regulations
• Must be able to pass and obtain security background check and clearance to work in airport environment
• Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity and long periods of walking, standing, bending or carrying moderately heavy items
• Maintaining current state approved alcohol certifications and food handlers / food safety manager certifications as required
• Other duties as needed

Responsibilities

• Manages overall day to day operations of the account ensuring the standards of excellence are met
• Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities
• Consistently deliver exceptional guest experiences to guests
• Maintains excellent relationships with guests and clients as well as other departments
• Ensures compliance with proper sanitation and cleaning standards
• Operates within the budget and identifies new ways to improve the business
• The airport lounge is a seven-day operation; some weekends and holidays will be included in the work schedule
• Conducts HR functions including recruiting and hiring
• Direct the activities of up to 30 team members at any given time
• Oversees team training and development
• Motivate, coach, mentor and develop frontline (hourly) and management staff
• Ensure the completion of training programs, including all required certifications
• Achieve company and client financial targets and goals
• Uphold and elevate high standards regarding health, safety, and cleanliness
• Assist with cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, break rooms if assigned by a manager
• Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs
• Fill in during the absence of the General Manager and Assistant General Manager
• Comply and ensure your team follows all TSA and local airport authority regulations
• Other duties as assigned

Benefits

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed