Assistant Manager ($31.25 - $40.72)

Namz Group • Santa Clara, CA

261d • $31 - $40

About The Position

The position assists the Community Manager in leading the team and is responsible for day-to-day operational and sales responsibilities involving residents. This includes resolving resident concerns, managing the move-in/out process, handling renewals, evictions, and other resident-related items.

Requirements

• High School Diploma.
• Minimum 1 year experience in a customer service environment; leasing experience preferred.
• Valid California driver's license and maintain continuous vehicle liability insurance as required by state law.
• Ability to communicate clearly and effectively in English, both verbally and in writing; multilingual ability is a plus.
• Occasional travel required.
• Ability to work evenings, weekends, and holidays.
• Regular, consistent, and timely attendance is required.

Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors, and employees.
• Responds to and resolves resident requests and concerns.
• Leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with a focus on employee engagement and retention.
• Assists new/existing residents with all ICAC processes including move-in/out, transfers, renewals, FAS, and lease agreements.
• Processes resident applications and lease documents as needed.
• Handles all resident complaints, identifies solutions, and communicates to leadership.
• Oversees ledger management including adding/waiving fees and processing company invoicing.
• Completes delinquency review, accounting month-end, and processes evictions according to company policy.
• Tracks NPS and Yelp scores daily.
• Ensures the condition and quality of the communities meet the Irvine Company standards at all times.
• Works with the team to ensure overall property maintenance is kept up through regular property walks and property quality inspections.
• Monitors key performance metrics and ensures plans are in place to achieve company targets.
• Completes audits and community inspections to ensure policies, procedures, and corporate compliance are followed.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.
• Assists with leasing responsibilities as needed in smaller communities.

Benefits

• Paid time off
• Matching 401(k)
• Health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED