Assistant Manager(08947) - 8551 Hwy 56 West

Domino's • Louisburg, NC

89d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role requires maintaining appropriate staffing levels to meet the business needs throughout the day. Responsibilities include managing nightly bank deposits, conducting product inventory counts, and ensuring the store is properly set up for opening. The leader must foster a sense of urgency with each order and handle dispute resolution effectively to ensure customer satisfaction. Additionally, the role involves collecting payments from delivery drivers, ensuring vehicle inspections, assisting with routing for timely deliveries, and upholding company standards for grooming and appearance. The position also includes promoting pizza products and specials, receiving cross-training for various operational tasks, and providing quality customer service to both internal and external customers.

Requirements

• Experience in a leadership role
• Strong customer service skills
• Ability to handle dispute resolution
• Comfortable with cash handling and financial transactions
• Ability to work in a fast-paced environment
• Strong communication skills, both verbal and written
• Basic computer skills for order entry

Nice To Haves

• Experience in the food service industry
• Knowledge of delivery routing and logistics
• Familiarity with inventory management

Responsibilities

• Lead a team of delivery drivers and customer service representatives (CSRs) to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of the business at any point of the day
• Responsible for end of the night bank deposits when closing
• Conduct nightly product inventory counts when closing
• Ensure the store is set up properly and ready to receive orders upon opening
• Foster and project a sense of urgency with each order
• Handle dispute resolution to ensure customer satisfaction
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure delivery vehicles pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service while maintaining company standards
• Uphold company standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, and operating the pizza oven
• Provide quality customer service to internal and external customers both over the phone and in person
• Contribute to and promote an atmosphere of teamwork, energy, and fun

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees