Assistant Manager (08932)

Domino's • Morrisville, NC

93d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and correctly. The role requires maintaining appropriate staffing levels to meet business needs throughout the day and includes responsibilities for financial and inventory management during closing shifts. The individual will also be responsible for ensuring the store is properly set up for opening and fostering a sense of urgency in fulfilling orders. Customer satisfaction is a priority, and the role includes handling disputes and ensuring that unhappy customers become returning customers.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• Responsible for end of the night bank deposits when closing
• Responsible for doing a nightly product inventory count when closing
• Ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

What This Job Offers

• Number of Employees: 5,001-10,000 employees