Assistant Manager(08836) - 3335 N. Hathaway Blvd.

Domino's • Sharpsburg, NC

118d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role requires maintaining appropriate staffing levels to meet business needs throughout the day, managing nightly bank deposits, and conducting product inventory counts. Additionally, the position entails ensuring the store is properly set up for opening and fostering a sense of urgency with each order. The individual must be comfortable with dispute resolution to ensure customer satisfaction and handle financial transactions with delivery drivers. The role also includes ensuring delivery vehicles meet inspection standards and assisting with routing to maximize service efficiency while adhering to company standards.

Requirements

• Experience in a leadership role or managing a team.
• Strong customer service skills.
• Ability to handle financial transactions accurately.
• Comfortable with dispute resolution.
• Ability to communicate clearly both verbally and in writing.
• Familiarity with computer-based order entry systems.

Nice To Haves

• Experience in the food service industry.
• Knowledge of delivery routing and logistics.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead a team of delivery drivers and customer service representatives.
• Maintain staffing levels that meet business needs.
• Responsible for end of the night bank deposits.
• Conduct nightly product inventory counts.
• Ensure the store is set up properly for opening.
• Foster a sense of urgency with each order.
• Handle dispute resolution to ensure customer satisfaction.
• Collect money and signed credit card receipts from delivery drivers.
• Ensure delivery vehicles pass inspection.
• Assist with routing delivery drivers for optimal service.
• Uphold company standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for various operational tasks.
• Provide quality customer service to internal and external customers.
• Contribute to a positive team atmosphere.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees