Assistant Manager(08816) - 987-I East St.

Domino's • Pittsboro, NC

103d

About The Position

The position at Domino's Pizza involves various responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a courteous demeanor while assisting customers, whether on the phone or in person. Adherence to company standards regarding appearance and customer interaction is crucial. Pizza makers and drivers have specific tasks that must be performed consistently, including counting toppings, handling cash, and ensuring cleanliness and safety in the workplace. The role also includes managerial responsibilities such as overseeing store performance, conducting evaluations, and maintaining budgets.

Requirements

• Ability to maintain a courteous and professional demeanor.
• Knowledge of menu items and customer service standards.
• Experience in food service or retail is preferred.
• Ability to work a minimum of 50 hours per week with one day off and one on-call day.
• Strong organizational skills and attention to detail.
• Ability to follow safety and security procedures.

Nice To Haves

• Previous experience in a managerial role.
• Familiarity with P&L management.
• Experience in training and staff development.

Responsibilities

• Answer the phone or assist carryout customers in a polite and courteous manner.
• Maintain a perfect image according to company standards.
• Demonstrate customer WOW steps: Apologize, give them what they want, and give them something extra.
• Count pepperoni and ham on every order daily.
• Ensure pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery.
• Drivers must say 'Let me get your change' on every order.
• Limit personal money carried to $20 while on the clock.
• Prohibit carrying pocket knives or weapons while working.
• Maintain neat and clean driver vehicles.
• Do not route or check in drivers early from delivery.
• Wash hands prior to making products.
• Follow proper procedures for product preparation.
• Complete Safe Delivery CBT training.
• Repeat every order for accuracy and confirm name and address.
• Be responsible for results in assigned stores.
• Ensure food, labor, and service goals are met.
• Conduct monthly P&L reviews with direct supervisor.
• Ensure all stores meet or exceed minimum TIPS and Domino’s Pizza standards.
• Staff and train all team members in stores.
• Maintain repair and maintenance in all stores.
• Implement new products or ideas seamlessly.
• Ensure all stores operate at a minimum 4-star level.
• Perform self OERs in the first week of each period and make necessary corrections.
• Complete evaluations and raises as needed and notify D.O.
• Follow through on all assignments and ensure timely submission of reports and paperwork.
• Ensure all reports and paperwork at the store level are complete and accurate.
• Know all product and operational standards.
• Follow all safety and security procedures and ensure equipment is in working order.
• Maintain store budgets.
• Prepare and deliver all school lunches within required standards.
• Provide accurate and detailed accountability and ensure a paper trail exists.
• Utilize all equipment correctly.
• Perform inventory checks on each store monthly.
• Utilize systems checklist and visit books.

Benefits

• Flexible scheduling.
• Opportunities for advancement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees