Assistant Manager(07490) - 5121 NC Hwy 42 West suite 130B

Domino's • Garner, NC

133d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role requires maintaining appropriate staffing levels to meet business needs throughout the day, managing nightly bank deposits, conducting product inventory counts, and ensuring the store is properly set up for opening. The leader must foster a sense of urgency with each order and handle customer disputes effectively to ensure customer satisfaction. Additionally, the role includes collecting payments from delivery drivers, ensuring delivery vehicles are in good condition, assisting with routing for timely deliveries, and upholding company standards for grooming and appearance. The position also involves promoting pizza products and specials, receiving cross-training for various operational tasks, and providing quality customer service.

Requirements

• Experience in a leadership role, preferably in a fast-paced environment.
• Strong customer service skills and ability to handle disputes effectively.
• Ability to maintain staffing levels and manage team dynamics.
• Basic financial handling skills for bank deposits and cash collection.
• Ability to conduct inventory counts accurately.
• Strong communication skills, both verbal and written.
• Comfortable using a computer-based order entry system.

Nice To Haves

• Experience in the food service industry, particularly with delivery operations.
• Familiarity with routing and logistics for delivery services.
• Previous experience in training or cross-training team members.

Responsibilities

• Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• Responsible for end of the night bank deposits when closing.
• Conduct a nightly product inventory count when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Handle dispute resolution to ensure customer satisfaction.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure delivery vehicles pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service while maintaining delivery standards.
• Uphold company standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, and operating equipment.
• Provide quality customer service to internal and external customers over the phone and in person.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees