Assistant Manager(07484) - 802 E. Washington St.

Domino's Pizza • Nashville, NC

135d

About The Position

This position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role requires maintaining staffing levels that align with the business needs throughout the day. Responsibilities include managing nightly bank deposits, conducting product inventory counts, and ensuring the store is properly set up for opening. The position emphasizes fostering a sense of urgency with each order and resolving disputes to ensure customer satisfaction. Additionally, the role involves collecting payments and ensuring delivery vehicles meet inspection standards, assisting with routing drivers, and upholding company standards for grooming and appearance. The position also includes promoting pizza products and specials, receiving cross-training in various operational tasks, and providing quality customer service to both internal and external customers.

Requirements

• Ability to lead and manage a team effectively.
• Strong customer service skills and ability to resolve disputes.
• Comfortable with cash handling and financial transactions.
• Ability to perform inventory counts accurately.
• Strong communication skills, both verbal and written.
• Familiarity with computer-based order entry systems.

Responsibilities

• Lead a team of delivery drivers and customer service representatives (CSRs) to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• Responsible for end of the night bank deposits when closing.
• Conduct a nightly product inventory count when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Handle dispute resolution to ensure customer satisfaction.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure delivery vehicles pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service while maintaining company standards.
• Uphold company standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, and operating the pizza oven.
• Provide quality customer service to internal and external customers over the phone and in person.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places