Assistant Manager(07480) - 9825-E Chapel Hill Rd

Domino's • Morrisville, NC

136d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role requires maintaining appropriate staffing levels to meet the business needs throughout the day. Responsibilities include managing end-of-night bank deposits, conducting nightly product inventory counts, and ensuring the store is properly set up for opening. The position emphasizes fostering a sense of urgency with each order and handling customer disputes effectively to ensure customer satisfaction. Additionally, the role involves collecting payments and signed receipts from delivery drivers, ensuring delivery vehicles are in good condition, assisting with routing for efficient service, and upholding company standards for grooming and appearance. Promotion of pizza products, specials, and promotions is also part of the job.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• Responsible for end of the night bank deposits when closing
• Conduct nightly product inventory count when closing
• Ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Handle dispute resolution and ensure every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining company standards
• Uphold company standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

What This Job Offers

• Number of Employees: 5,001-10,000 employees