Assistant Manager(06213) - 15355 E. Colfax Ave

Domino's • Aurora, CO

221d

About The Position

The position at Domino's Pizza involves various responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a polite and courteous demeanor while assisting customers, whether on the phone or in person. Adherence to company standards regarding image and customer service is crucial, including following the 'WOW' steps to enhance customer satisfaction. Pizza makers and drivers have specific duties that include food preparation, delivery protocols, and maintaining cleanliness and safety standards in the workplace. Employees must also engage in regular evaluations and training to ensure compliance with company policies and operational standards.

Requirements

• Ability to maintain a polite and courteous demeanor with customers.
• Knowledge of the menu and ability to assist customers effectively.
• Understanding of customer service standards and procedures.
• Ability to follow safety and security protocols in the workplace.
• Capability to manage time effectively and work within a team environment.

Nice To Haves

• Experience in food service or customer service roles.
• Familiarity with inventory management and operational standards in a restaurant setting.
• Previous experience in a supervisory or management role.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a perfect image according to company standards.
• Demonstrating customer WOW steps: Apologize, Give them what they want, Give them something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal money carried to no more than $20 while on the clock.
• Prohibiting pocket knives or weapons while working.
• Keeping driver vehicles neat and clean.
• Not routing or checking in drivers early from delivery.
• Washing hands prior to making products.
• Following proper procedures for product preparation.
• Completing Safe Delivery CBT for all drivers.
• Repeating every order for accuracy and confirming name and address.
• Being responsible for results in assigned stores and ensuring food, labor, and service goals are met.
• Conducting monthly P&L reviews with direct supervisors.
• Ensuring all stores meet or exceed minimum TIPS and Domino’s Pizza standards.
• Staffing and training all team members in stores.
• Maintaining repair and maintenance in all stores.
• Implementing new products or ideas seamlessly in stores.
• Ensuring all stores operate at a minimum 4-star level.
• Performing self OERs in the first week of each period and making necessary corrections.
• Completing evaluations and raises as needed and notifying D.O.
• Following through on all assignments and ensuring timely submission of reports and paperwork.
• Ensuring all reports and paperwork at the store level are complete and accurate.
• Knowing all product and operational standards.
• Following all safety and security procedures and ensuring equipment is in working order.
• Maintaining store budgets.
• Preparing and delivering all school lunches within required standards.
• Providing accurate and detailed accountability and ensuring a paper trail exists.
• Utilizing all equipment correctly and ensuring it is available.
• Performing inventory checks on each store monthly.
• Utilizing systems checklists and visit books effectively.

Benefits

• Flexible scheduling with a minimum 50-hour work week and one day off.
• Opportunities for raises and evaluations based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees