Assistant Manager(06038) - 200 Market Dr.

Domino's Pizza • Emporia, VA

118d

About The Position

The position at Domino's Pizza involves a variety of responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to maintain a polite and courteous demeanor while assisting customers, whether on the phone or in person. Adherence to company standards regarding image, customer interaction, and food preparation is crucial. Employees must demonstrate knowledge of the menu and follow specific procedures to ensure customer satisfaction and safety. This includes counting toppings accurately, maintaining cleanliness, and ensuring that all safety protocols are followed. Additionally, the role requires a commitment to achieving food, labor, and service goals, as well as maintaining store budgets and inventory checks.

Requirements

• Ability to maintain a polite and courteous demeanor with customers.
• Knowledge of the menu and operational standards of Domino's Pizza.
• Ability to follow specific procedures for food preparation and customer service.
• Strong attention to detail for order accuracy and inventory management.
• Commitment to maintaining cleanliness and safety standards in the workplace.

Nice To Haves

• Experience in a fast-paced food service environment.
• Previous management or supervisory experience in a similar role.
• Familiarity with inventory management and budgeting processes.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a professional image according to company standards.
• Demonstrating customer service steps: Apologize, give them what they want, and provide something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready for the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Limiting personal money carried to no more than $20 while on the clock.
• Prohibiting weapons, including pocket knives, while working.
• Maintaining neat and clean driver vehicles.
• Ensuring drivers are not routed or checked in early from deliveries.
• Washing hands prior to making products and following proper procedures for food preparation.
• Completing Safe Delivery CBT training for all drivers.
• Repeating orders for accuracy and confirming names and addresses.
• Being responsible for results in assigned stores and ensuring food, labor, and service goals are met.
• Conducting monthly P&L reviews with direct supervisors.
• Ensuring all stores meet or exceed minimum TIPS and Domino's Pizza standards.
• Staffing and training all team members in stores.
• Maintaining repair and maintenance in all stores.
• Implementing new products or ideas seamlessly in stores.
• Ensuring all stores operate at a minimum 4-star level.
• Performing self-evaluations in the first week of each period and making necessary corrections.
• Completing evaluations and raises as needed and notifying appropriate personnel.
• Following through on all assignments and ensuring timely submission of reports and paperwork.
• Ensuring all reports and paperwork at the store level are complete and accurate.
• Knowing all product and operational standards and following safety and security procedures.
• Maintaining store budgets and preparing school lunches within required standards.
• Providing accurate accountability and ensuring a paper trail exists.
• Utilizing all equipment correctly and performing monthly inventory checks in each store.
• Using systems checklists and visit books effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed