Assistant Manager(06036) - 1933 South Church St.

Domino's • Smithfield, VA

136d

About The Position

The position at Domino's Pizza involves various responsibilities aimed at ensuring high standards of customer service and operational efficiency. Employees are expected to assist customers courteously, maintain a professional image, and adhere to specific operational procedures. This includes accurately preparing orders, managing deliveries, and ensuring compliance with safety and security protocols. The role requires a commitment to maintaining food quality, labor efficiency, and service goals, while also ensuring that all team members are trained and that stores are staffed appropriately.

Requirements

• Ability to work a minimum of 50 hours per week with 1 day off and 1 on-call day.
• Knowledge of food safety and operational standards.
• Experience in customer service and team management.
• Ability to perform inventory checks and maintain accurate records.
• Strong communication skills for customer interaction and team coordination.

Nice To Haves

• Previous experience in a fast-paced food service environment.
• Familiarity with Domino's Pizza products and operational procedures.
• Leadership experience in managing a team.

Responsibilities

• Answer the phone or assist carryout customers in a polite and courteous manner.
• Maintain a perfect image according to company standards.
• Demonstrate customer WOW steps: Apologize, Give them what they want, Give them something extra.
• Count pepperoni and ham on every order daily, regardless of topping amount.
• Ensure pizzas are not cleared before they are ready to be placed in the oven.
• Drivers must carry $1 in coin change for every delivery.
• Drivers must say 'Let me get your change' on every order.
• Limit personal money to $20 while on the clock.
• Prohibit carrying pocket knives or weapons while working.
• Maintain neat and clean driver vehicles.
• Do not route drivers early or check them in early from delivery.
• Wash hands prior to making products.
• Follow proper procedures for product preparation.
• Complete Safe Delivery CBT training.
• Repeat every order for accuracy and confirm name and address.
• Be responsible for results in assigned stores.
• Ensure food, labor, and service goals are met.
• Conduct P&L review with direct supervisor each month.
• Ensure all stores meet or exceed minimum TIPS and Domino’s Pizza standards.
• Staff and train all team members in stores.
• Maintain repair and maintenance in all stores.
• Implement new products or ideas seamlessly.
• Ensure all stores operate at a minimum 4-star level.
• Perform self OERs in the first week of each period and make necessary corrections.
• Complete evaluations and raises as needed and notify D.O.
• Follow through on all assignments and ensure timely submission of reports and paperwork.
• Ensure all reports and paperwork at the store level are complete and accurate.
• Know all product and operational standards.
• Follow all safety and security procedures and ensure equipment is in working order.
• Maintain store budgets.
• Prepare and deliver all school lunches within required standards.
• Provide accurate and detailed accountability and ensure a paper trail exists.
• Utilize all equipment correctly.
• Perform inventory checks on each store monthly.
• Utilize systems checklist and visit books effectively.

Benefits

• Flexible scheduling options.
• Opportunities for career advancement.
• Employee discounts on food.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees