Assistant Manager(05533) - 1272 Independence Dr.

Domino's • Rocky Mount, NC

133d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role requires maintaining appropriate staffing levels to meet business needs throughout the day, managing nightly bank deposits, and conducting product inventory counts. Additionally, the position entails ensuring the store is properly set up for opening and fostering a sense of urgency with each order. The individual must be comfortable with dispute resolution to ensure customer satisfaction and handle financial transactions with delivery drivers. The role also includes ensuring delivery vehicles meet inspection standards and assisting with routing to maximize service efficiency while adhering to company standards.

Requirements

• Experience in a leadership role, preferably in a fast-paced environment.
• Strong customer service skills and ability to resolve disputes.
• Ability to manage financial transactions accurately.
• Knowledge of vehicle inspection standards.
• Ability to work flexible hours, including nights and weekends.
• Strong communication skills, both verbal and written.
• Basic computer skills for order entry.

Nice To Haves

• Previous experience in the food service industry.
• Familiarity with delivery routing software.
• Experience with inventory management.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• Responsible for end of the night bank deposits when closing.
• Conduct a nightly product inventory count when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Handle dispute resolution to ensure customer satisfaction.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure delivery vehicles pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers.
• Uphold company standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, and operating the pizza oven.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Communicate clearly and comprehend using a computer-based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees