Assistant Manager(05533) - 1272 Independence Dr.

Domino's • Rocky Mount, NC

103d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role requires maintaining appropriate staffing levels to meet business needs throughout the day, managing nightly bank deposits, conducting product inventory counts, and ensuring the store is properly set up for opening. The leader must foster a sense of urgency with each order and handle dispute resolution to ensure customer satisfaction. Additionally, the position includes collecting payments from delivery drivers, ensuring vehicle inspections, assisting with routing for timely deliveries, and upholding company standards for grooming and appearance. The role also involves promoting pizza products and specials, receiving cross-training for various operational tasks, and providing quality customer service.

Requirements

• Experience in a leadership role or managing a team.
• Strong customer service skills.
• Ability to handle dispute resolution effectively.
• Comfortable with cash handling and financial transactions.
• Ability to communicate clearly both verbally and in writing.
• Familiarity with computer-based order entry systems.

Nice To Haves

• Experience in the food service industry.
• Knowledge of delivery routing and logistics.
• Previous experience with inventory management.

Responsibilities

• Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• Responsible for end of the night bank deposits when closing.
• Conduct a nightly product inventory count when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Handle dispute resolution to ensure customer satisfaction.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure vehicles used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining company standards.
• Uphold company standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Communicate clearly and comprehend using a computer-based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees