Assistant Manager(05514) - 1017 E. 10th St.

Domino's Pizza • Roanoke Rapids, NC

135d

About The Position

This position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role requires maintaining staffing levels that align with the business needs throughout the day. Responsibilities include managing end-of-night bank deposits, conducting nightly product inventory counts, and ensuring the store is properly set up for opening. The position emphasizes fostering a sense of urgency with each order and resolving disputes to ensure customer satisfaction. Additionally, the role involves collecting payments and signed receipts from delivery drivers, ensuring vehicle inspections, and assisting with routing to maximize service efficiency while adhering to company standards. The position also includes promoting pizza products and specials, receiving cross-training in various operational tasks, and providing quality customer service to both internal and external customers.

Requirements

• Experience in a leadership role or managing a team.
• Strong customer service skills and ability to resolve disputes.
• Ability to maintain accurate financial records and conduct inventory counts.
• Familiarity with food service operations and standards.
• Strong communication skills, both verbal and written.
• Ability to use a computer-based order entry system.

Nice To Haves

• Experience in the food delivery or restaurant industry.
• Knowledge of routing and logistics for delivery services.

Responsibilities

• Lead a team of delivery drivers and customer service representatives (CSRs).
• Ensure orders are expedited quickly and correctly.
• Maintain staffing levels that reflect business needs throughout the day.
• Responsible for end-of-night bank deposits when closing.
• Conduct nightly product inventory counts when closing.
• Ensure the store is set up properly for opening and ready to receive orders on time.
• Foster a sense of urgency with each order.
• Handle dispute resolution to ensure customer satisfaction.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure delivery vehicles pass mechanical and visual inspections.
• Assist with routing delivery drivers to maximize service efficiency.
• Uphold company standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for various operational tasks.
• Provide quality customer service to internal and external customers.
• Communicate clearly and effectively, both verbally and in writing.
• Contribute to a positive atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places