Assistant Manager(05512) - 4502 N Roxboro St.

Domino's Pizza • Durham, NC

90d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and correctly. Responsibilities include maintaining appropriate staffing levels, managing nightly bank deposits, conducting product inventory counts, and ensuring the store is set up properly for opening. The role requires fostering a sense of urgency with each order, resolving disputes, and ensuring customer satisfaction. Additionally, the position involves collecting payments from delivery drivers, ensuring vehicle inspections, assisting with routing for timely deliveries, and upholding company standards for grooming and appearance. The role also includes promoting pizza products and specials, receiving cross-training for various operational tasks, and providing quality customer service.

Requirements

• Pass background check.
• Reliable transportation.
• Schedule with open flexibility.

Responsibilities

• Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• Responsible for end of the night bank deposits when closing.
• Conduct a nightly product inventory count when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Handle dispute resolution to ensure customer satisfaction.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure delivery vehicles pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service while maintaining delivery standards.
• Uphold company standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, and for closing and opening procedures.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Industry: Food Services and Drinking Places