Assistant Manager(05505) - 1367 SE Maynard Rd

Domino's • Cary, NC

82d

About The Position

The position involves leading a team of Delivery Experts and Customer Service Representatives (CSRs) to ensure that orders are created and delivered quickly and accurately. The role requires maintaining appropriate staffing levels throughout the day to meet business needs and handling end-of-night bank deposits and nightly product inventory counts. Additionally, the position entails ensuring the store is properly set up for opening and fostering a sense of urgency with each order. The individual must be adept at dispute resolution to ensure customer satisfaction and retention, as well as managing the collection of payments and ensuring delivery vehicles meet inspection standards. The role also includes assisting with routing delivery drivers to optimize service while adhering to company standards and promoting pizza products and specials.

Responsibilities

• Lead a team of Delivery Experts and CSRs to ensure orders are created and delivered quickly and correctly
• Maintain staffing levels that mirror the needs of business at all points of the day
• Handle end of the night bank deposits when closing
• Perform an accurate nightly product inventory count when closing
• Ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Resolve disputes and ensure every unhappy customer becomes a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining company standards
• Uphold company standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees