Assistant Manager(05504) - 7315 Six Forks Rd

Domino's Pizza • Raleigh, NC

85d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and correctly. The role requires maintaining staffing levels that align with the business needs throughout the day. Responsibilities include managing nightly bank deposits, conducting product inventory counts, and ensuring the store is properly set up for opening. The leader must foster a sense of urgency with each order and handle dispute resolution to ensure customer satisfaction. Additionally, the role involves collecting payments from delivery drivers, ensuring vehicle inspections, assisting with routing for timely deliveries, and upholding company standards for grooming and appearance.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• Responsible for end of the night bank deposits when closing.
• Conduct a nightly product inventory count when closing.
• Ensure the store is set up properly and ready to receive orders upon time of opening.
• Foster and project a sense of urgency with each and every order.
• Handle dispute resolution to ensure every unhappy customer is a returning customer.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure vehicles used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining company standards.
• Uphold company standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.

What This Job Offers

• Industry: Food Services and Drinking Places