Assistant Manager(05503) - 1209 W Main St.

Domino's • Durham, NC

168d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and correctly. The role requires maintaining staffing levels that align with the business needs throughout the day. Responsibilities include managing nightly bank deposits, conducting product inventory counts, and ensuring the store is properly set up for opening. The position emphasizes fostering a sense of urgency with each order and resolving disputes to ensure customer satisfaction. Additional duties include collecting payments from delivery drivers, ensuring delivery vehicles are in good condition, assisting with routing for timely deliveries, and upholding company standards for grooming and appearance. The role also involves promoting pizza products and specials, receiving cross-training for various operational tasks, and providing quality customer service both over the phone and in person.

Requirements

• Ability to lead a team effectively.
• Strong customer service skills.
• Experience in dispute resolution.
• Ability to manage cash and financial transactions.
• Familiarity with vehicle inspection standards.
• Basic computer skills for order entry.

Nice To Haves

• Experience in a food service or delivery environment.
• Knowledge of pizza products and promotions.
• Previous experience in a supervisory role.

Responsibilities

• Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• Responsible for end of the night bank deposits when closing.
• Conduct a nightly product inventory count when closing.
• Ensure the store is set up properly and ready to receive orders upon opening.
• Foster and project a sense of urgency with each order.
• Handle dispute resolution to ensure customer satisfaction.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure delivery vehicles pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service while maintaining delivery standards.
• Uphold company standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, and operating the pizza oven.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees