Assistant Manager(04461) - 1201 Cole Mill Rd.

Domino's • Durham, NC

94d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. Responsibilities include maintaining appropriate staffing levels, managing nightly bank deposits, conducting product inventory counts, and ensuring the store is properly set up for opening. The role requires fostering a sense of urgency with each order and handling customer disputes effectively to ensure satisfaction. Additionally, the position involves collecting payments from delivery drivers, ensuring vehicle inspections, assisting with routing for timely deliveries, and upholding company standards for grooming and appearance. The role also includes promoting pizza products and specials, receiving cross-training in various operational tasks, and providing quality customer service both over the phone and in person.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• Responsible for end of the night bank deposits when closing
• Conduct a nightly product inventory count when closing
• Ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Handle dispute resolution to ensure customer satisfaction
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining standards
• Uphold company standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Communicate clearly and comprehend using a computer-based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

What This Job Offers

• Number of Employees: 5,001-10,000 employees