Assistant Manager(04461) - 1201 Cole Mill Rd.

Domino's • Durham, NC

115d

About The Position

The position involves leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and accurately. The role requires maintaining appropriate staffing levels to meet business needs throughout the day. Responsibilities include managing nightly bank deposits, conducting product inventory counts, and ensuring the store is properly set up for opening. The position emphasizes fostering a sense of urgency with each order and resolving customer disputes effectively to ensure customer satisfaction. Additionally, the role involves collecting payments from delivery drivers, ensuring delivery vehicles are in good condition, assisting with routing for timely deliveries, and upholding company standards for grooming and appearance. The position also includes promoting pizza products and specials, receiving cross-training in various operational tasks, and providing quality customer service both over the phone and in person. The ideal candidate will contribute to a positive team atmosphere.

Requirements

• Experience in a leadership role or managing a team
• Strong customer service skills
• Ability to handle dispute resolution effectively
• Comfortable with cash handling and financial transactions
• Ability to communicate clearly both verbally and in writing
• Familiarity with computer-based order entry systems

Nice To Haves

• Previous experience in the food service industry
• Knowledge of delivery routing and logistics
• Experience with inventory management

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• Responsible for end of the night bank deposits when closing
• Conduct a nightly product inventory count when closing
• Ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Handle dispute resolution to ensure every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining standards of orders delivered on time
• Uphold company standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Communicate clearly and comprehend using a computer-based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees